Terms of Service

1. Acceptance

These Terms are entered into between you and Muyimeri Consulting (Pty) Ltd (Co. Reg. No. 2022/456288/07, South Africa). By creating an account, using the client portal, downloading the software, or purchasing or accepting a license, you accept these Terms. If you are agreeing on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

2. Accounts and security

• You must provide accurate information when creating an account and keep it up to date.
• You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately of any unauthorised use.
• We may suspend or close accounts that are used in breach of these Terms, that are inactive, or that pose a security risk, with notice where practical.

3. The software

The SuperSQE software is licensed under the separate End User License Agreement (EULA), which governs installation, activation, machine binding and permitted use of the software on your own servers.

4. Orders, quotations and payments

• Licenses are priced per server and issued by our team. We provide written quotations before you commit to a purchase.
• Payment is due as stated on the quotation or invoice. Licenses are activated after payment is confirmed.
• All amounts are stated excluding taxes unless otherwise indicated; taxes are added where required by law.
• You are responsible for ensuring that your payment details are correct and sufficient to complete payment.

5. Renewals and refunds

• Annual subscriptions renew for successive terms of 12 months unless cancelled before the renewal date.
• Renewal reminders are sent by email 30 days before expiry.
• Refunds for unopened trial conversions or defective licenses are handled case by case; contact us within 14 days of purchase with the reason.

6. Client portal and your customers

If you provide access to the client portal to your own customers, you are responsible for their use and compliance with these Terms, and you remain liable for their activity as if it were your own.

7. Acceptable use

You may not use the Services to:

• violate any applicable law or regulation;
• infringe the intellectual property or other rights of others;
• distribute malware, or attempt to gain unauthorised access to our systems or other users’ accounts;
• interfere with or disrupt the Services;
• misrepresent your identity or affiliation.

8. Intellectual property

The Services, the software and all related trademarks, logos and content are owned by us or our licensors and are protected by intellectual property laws. Nothing in these Terms transfers ownership of any intellectual property to you.

9. Availability and disclaimers

We aim to keep the website and portal available and secure, but we provide them on a best-effort basis and do not guarantee uninterrupted availability. The self-hosted software does not depend on the availability of our Services.

To the maximum extent permitted by law, the Services are provided "as is" without warranties of any kind, and our total liability for claims relating to the Services is limited to the amounts you paid us in the 12 months preceding the claim.

10. Termination

You may stop using the Services at any time. We may suspend or terminate access to the Services for breach of these Terms, with notice where practical. Sections that by their nature should survive termination (including 8, 9 and 12) continue to apply.

11. Changes to these Terms

We may update these Terms from time to time. The current version is always available at www.supersqe.com/legal/terms. Material changes will be communicated through the Services or by email; continued use after the effective date constitutes acceptance.

12. General

• These Terms and the EULA and Privacy Policy together form the entire agreement between you and us.
• If any provision is held unenforceable, the remaining provisions remain in full force.
• These Terms are governed by the laws of the Republic of South Africa, and the parties submit to the exclusive jurisdiction of the South African courts.
• Support: support@supersqe.com. Sales and quotations: sales@supersqe.com.